Last updated: March 1, 2026
ChargebackWin ("Service") is a document preparation tool that generates chargeback response letter templates based on information you provide. The Service uses bank-compliant templates and an automated scoring engine to assist merchants in preparing dispute responses.
The Service is not a law firm and does not provide legal advice. The generated documents are templates based on industry best practices and should be reviewed before submission. We do not guarantee any specific outcome for your chargeback dispute.
You may create an account using Google Sign-In. Upon registration, you receive 10 complimentary coins. Coins are used to unlock full response letters (10 coins per response). Additional coins may be purchased through our payment provider.
Coins are non-transferable and have no cash value. Unused coins do not expire.
The Service is considered fully delivered at the moment a response letter is generated and made available for viewing and download. Once a letter is unlocked with coins, the transaction is complete.
As a goodwill gesture, we offer a voluntary 50% Data Sharing Rebate to users who share their bank's rejection letter with us. This rebate is:
To request a Data Sharing Rebate, email your bank rejection letter to support@chargebackwin.ai.
You agree not to use the Service to: submit fraudulent or misleading information to banks; generate responses for disputes you know to be illegitimate; reverse-engineer, copy, or redistribute the generated templates.
ChargebackWin is provided "as is" without warranties of any kind. We are not liable for the outcome of any chargeback dispute. Our total liability shall not exceed the amount you paid for the specific transaction in question.
We may update these terms at any time. Continued use of the Service constitutes acceptance of the updated terms.
Questions about these terms? Email us at support@chargebackwin.ai.