Sample Response Packages

What ChargebackWin Builds

Browse complete dispute response packages — structured letters, labeled exhibits, formatted for how banks actually review disputes.

ShopifyMerchandise Not Received$247.50

Coastal Home Decor — $247.50 Dispute

USPS confirmed delivery. The bank still sided with the customer.

What the merchant submitted

"It was delivered. See attached tracking screenshot."

Didn't address the dispute type — delivery proof alone doesn't prove the item was received undamaged
No payment verification data (AVS/CVV match)
No formal letter structure or exhibit labels
Only 1 of 5 available evidence pieces submitted
Lost $247.50

What ChargebackWin built

Response Letter
1 / 6
BusinessCoastal Home Decor
Reason Code13.1
Amount$247.50
CustomerEmily Chen

Dear Dispute Resolution Team,

We are writing to contest dispute #CHD-88765, filed under reason code 13.1: Merchandise/Services Not Received.

We present evidence confirming that the purchased product was successfully delivered to the customer at the address provided during checkout. Tracking records confirm delivery on January 21, 2026, and we have no indication the shipment was lost or returned.

Our investigation has produced the following evidence:

Click any exhibit to view the evidence.

Exhibit A—Order Details & Transaction Receipt

Shopify order page showing Order #CHD-20260115-0847, placed January 15, 2026. Handcrafted Ceramic Vase Set, $225.00 + $22.50 shipping = $247.50. Payment: Visa ending 4242.

Exhibit B—Payment Verification — AVS/CVV Match

Fraud analysis showing AVS result: Full Match, CVV result: Match. Risk level: Low (3/3). IP address 198.51.100.25 (New York, US). Billing and shipping addresses match.

Exhibit C—Carrier Delivery Confirmation

USPS tracking for #9400111899223847560012 showing "Delivered — Left in Mailbox" on January 21, 2026 at 2:34 PM, Portland, OR 97201.

Exhibit D—Shipping Notification Email

Shipping confirmation email sent to customer on January 15, 2026 with tracking number, estimated delivery window, and tracking link.

Exhibit E—Address Verification — Billing Matches Shipping

Shopify order page confirming shipping and billing addresses are identical: Emily Chen, 1842 Oak Street, Portland OR 97205.

5
Exhibits
3-page letter
Structured Letter
< 2 min
Time to Build
$247.50 Recovered
ChargebackWin Result

Same screenshots. Same tracking number. ChargebackWin matched the dispute type, labeled every exhibit, and formatted the response the way bank reviewers expect.

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